Privacy Policy
Cool Cat Casino is committed to ensuring the security and respectful handling of player data. This privacy policy outlines the methods used to collect, utilize, and safeguard personal information. Regularly reviewing this document ensures informed and deliberate choices regarding the use of the casino.
Data Processing
The privacy policy details obligations under gambling regulations to process personal data of users. Processing is essential for game participation and service provision.
The website is managed by Virtual Casino Group Casinos, registered in Costa Rica. The operation follows licensing guidelines from local regulatory authorities.
User consent to this privacy policy is mandatory for using services. Reviewing this document regularly is advised as modifications may occur. Continued service use implies acceptance of any changes.
Collection of Information
Information is collected through the website via registration forms and communications, including:
- Personal details (e.g., names, contact details, identification documents)
- Interaction records through various communication channels
- Transaction histories and website usage data
- Documents for identity verification and compliance checks
These categories cover the range of information collected to ensure a comprehensive understanding of user activities and to maintain compliance with regulatory requirements.
Usage of Information
Collected data is used to:
- Process transactions and bets
- Deliver requested services and support
- Conduct necessary verification and compliance checks
- Offer promotional materials, subject to user consent
- Ensure compliance with legal obligations, such as anti-money laundering regulations
- Monitor activities to prevent fraudulent or illegal behavior
- Perform market research and aggregate data analyses
Utilizing collected data in these ways allows Cool Cat Casino to provide a seamless and secure user experience while adhering to legal and regulatory standards.
Marketing Communications
With user consent, personal information is utilized for sending promotional messages about products and services. Users can opt-out of these communications via account settings or by contacting support.
Disclosure of Information
Personal data is not sold or rented. It may be shared within the group or with business partners for service provision and legal compliance. Third-party service providers may access data for processing requirements.
Data Security and Retention
Data security is prioritized, adhering to strict legal standards for personal data protection. Personal data is retained as required by law and for a minimum of five years post-account closure, as mandated by anti-money laundering regulations.
Cookies and Tracking
Cookies and related technologies enhance site functionality, analyze usage, and support marketing efforts. Users can manage cookies through browser settings, but restrictions may impact the website experience.
User Rights and Contact Information
Users can request information accuracy checks, update personal details, or object to data usage for marketing. Contact the Data Protection Officer (DPO) via email for concerns. Under GDPR, complaints may be lodged with relevant supervisory authorities.
This policy underscores the commitment to protecting user privacy while providing a secure and compliant gaming environment. For inquiries or requests related to data, contact the support team.
